Politique d’expédition
SHIPPING POLICY
DOMESTIC SHIPPING (SWITZERLAND)
We offer free shipping on all orders within Switzerland. Orders are processed within 1 to 2 business days. Delivery within Switzerland typically takes 2 to 4 business days once dispatched.
EUROPEAN SHIPPING
We ship to all European Union and EEA countries. Delivery to European destinations typically takes 4 to 7 business days once dispatched.
Shipping to Europe: 35 CHF
Please note that orders shipped to EU countries may be subject to local import duties, taxes, or customs fees upon arrival. These charges are determined by your country's customs authority and are the responsibility of the recipient. Brogue has no control over these charges and cannot predict their amount.
USA AND CANADA
We ship to the United States and Canada. Delivery typically takes 7 to 14 business days once dispatched.
Shipping to USA and Canada: 60 CHF
Orders may be subject to import duties, taxes, and customs fees which are the responsibility of the recipient.
ASIA
We ship to most Asian countries. Delivery typically takes 7 to 14 business days once dispatched.
Shipping to Asia: 70 CHF
Orders may be subject to import duties, taxes, and customs fees which are the responsibility of the recipient.
REST OF THE WORLD
For deliveries to destinations not listed above, please contact us at sales@brogue.ch to arrange shipping. Rates and delivery times vary by destination.
LOCAL COLLECTION
You are welcome to collect your order in person from our store at no charge.
Brogue
11 Quai Des Bergues
1201 Geneva
Switzerland
Please select "Local pickup" at checkout and we will notify you when your order is ready to collect.
LOCAL DELIVERY (CENTRAL GENEVA)
We offer hand delivery within central Geneva for a flat fee of 10 CHF. Orders placed before 2pm on a business day are eligible for same-day delivery where stock permits. Please select "Local delivery" at checkout.
ORDER PROCESSING
All orders are processed during business hours, Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with a tracking number where available.
PACKAGING
All shoes are shipped in their original brand packaging, inside a protective outer box. We take care to ensure your shoes arrive in the same condition they left our shop.
UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address provided at checkout, we will contact you to arrange reshipment. The cost of reshipping will be charged to the customer.
LOST OR DELAYED SHIPMENTS
If your order has not arrived within the expected delivery window, please contact us at sales@brogue.ch or call us on +41 22 310 70 03. We will investigate with the carrier and work to resolve the issue as quickly as possible.
CHANGES TO SHIPPING RATES
We reserve the right to modify shipping charges at any time. Any changes will apply to orders placed after the date of the change and will not affect orders already confirmed.
QUESTIONS
For any shipping enquiries, please contact us at sales@brogue.ch or call +41 22 310 70 03 during opening hours.